ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <!-- saved from url=(0088)https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html --> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:m = "http://schemas.microsoft.com/office/2004/12/omml"><HEAD><TITLE>Help - Table of Contents</TITLE> <META content="text/html; charset=unicode" http-equiv=Content-Type> <META name=ProgId content=Word.Document> <META name=GENERATOR content="MSHTML 9.00.8112.16437"> <META name=Originator content="Microsoft Word 12"><LINK rel=File-List href="0_Online%20Help_TableOfContents_files/filelist.xml"><!--[if gte mso 9]><xml> <o:DocumentProperties> <o:Author>akwon</o:Author> <o:Template>Normal</o:Template> <o:LastAuthor>Brandon Smith</o:LastAuthor> <o:Revision>27</o:Revision> <o:TotalTime>224</o:TotalTime> <o:Created>2008-11-13T16:03:00Z</o:Created> <o:LastSaved>2010-09-14T15:44:00Z</o:LastSaved> <o:Pages>4</o:Pages> <o:Words>3652</o:Words> <o:Characters>20820</o:Characters> <o:Company> </o:Company> <o:Lines>173</o:Lines> <o:Paragraphs>48</o:Paragraphs> <o:CharactersWithSpaces>24424</o:CharactersWithSpaces> <o:Version>12.00</o:Version> </o:DocumentProperties> </xml><![endif]--><LINK rel=themeData href="0_Online%20Help_TableOfContents_files/themedata.thmx"><LINK rel=colorSchemeMapping href="0_Online%20Help_TableOfContents_files/colorschememapping.xml"><!--[if gte mso 9]><xml> <w:WordDocument> <w:SpellingState>Clean</w:SpellingState> <w:GrammarState>Clean</w:GrammarState> <w:TrackMoves>false</w:TrackMoves> <w:TrackFormatting/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:DontVertAlignCellWithSp/> <w:DontBreakConstrainedForcedTables/> <w:DontVertAlignInTxbx/> <w:Word11KerningPairs/> <w:CachedColBalance/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="&#45;-"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9"/> <w:LsdException Locked="false" Priority="39" Name="toc 1"/> <w:LsdException Locked="false" Priority="39" Name="toc 2"/> <w:LsdException Locked="false" Priority="39" Name="toc 3"/> <w:LsdException Locked="false" Priority="39" Name="toc 4"/> <w:LsdException Locked="false" Priority="39" Name="toc 5"/> <w:LsdException Locked="false" Priority="39" Name="toc 6"/> <w:LsdException Locked="false" Priority="39" Name="toc 7"/> <w:LsdException Locked="false" Priority="39" Name="toc 8"/> <w:LsdException Locked="false" Priority="39" Name="toc 9"/> <w:LsdException Locked="false" Priority="35" QFormat="true" Name="caption"/> <w:LsdException Locked="false" Priority="10" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Title"/> <w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font"/> <w:LsdException Locked="false" Priority="11" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtitle"/> <w:LsdException Locked="false" Priority="22" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Strong"/> <w:LsdException Locked="false" Priority="20" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Emphasis"/> <w:LsdException Locked="false" Priority="59" SemiHidden="false" UnhideWhenUsed="false" Name="Table Grid"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text"/> <w:LsdException Locked="false" Priority="1" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 1"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 1"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 1"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision"/> <w:LsdException Locked="false" Priority="34" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="List Paragraph"/> <w:LsdException Locked="false" Priority="29" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Quote"/> <w:LsdException Locked="false" Priority="30" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Quote"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 1"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 1"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 2"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 2"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 2"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 2"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 2"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 3"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 3"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 3"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 3"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 3"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 4"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 4"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 4"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 4"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 4"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 5"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 5"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 5"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 5"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 5"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 6"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 6"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 6"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/> </w:LatentStyles> </xml><![endif]--><LINK rel=Stylesheet type=text/css href="Help%20-%20Table%20of%20Contents_files/help_style.css" media=all> <STYLE>@font-face { font-family: Wingdings; } @font-face { font-family: Cambria Math; } @font-face { font-family: Calibri; } @page WordSection1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; mso-header-margin: .5in; mso-footer-margin: .5in; mso-paper-source: 0; } P.MsoNormal { MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-style-parent: ""; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast } LI.MsoNormal { MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-style-parent: ""; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast } DIV.MsoNormal { MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-style-parent: ""; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast } A:link { COLOR: #0033ff; TEXT-DECORATION: underline; mso-style-priority: 99; text-underline: single } SPAN.MsoHyperlink { COLOR: #0033ff; TEXT-DECORATION: underline; mso-style-priority: 99; text-underline: single } A:visited { COLOR: #0033ff; TEXT-DECORATION: underline; mso-style-priority: 99; text-underline: single; mso-style-noshow: yes } SPAN.MsoHyperlinkFollowed { COLOR: #0033ff; TEXT-DECORATION: underline; mso-style-priority: 99; text-underline: single; mso-style-noshow: yes } P { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto } P.MsoListParagraph { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto } LI.MsoListParagraph { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto } DIV.MsoListParagraph { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto } P.MsoListParagraphCxSpFirst { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } LI.MsoListParagraphCxSpFirst { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } DIV.MsoListParagraphCxSpFirst { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } P.MsoListParagraphCxSpMiddle { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } LI.MsoListParagraphCxSpMiddle { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } DIV.MsoListParagraphCxSpMiddle { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } P.MsoListParagraphCxSpLast { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } LI.MsoListParagraphCxSpLast { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } DIV.MsoListParagraphCxSpLast { MARGIN: 0in 0in 0pt 0.5in; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-style-qformat: yes; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 34; mso-style-noshow: yes; mso-add-space: auto; mso-style-type: export-only } P.container { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: container } LI.container { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: container } DIV.container { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: container } P.navigation { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: navigation } LI.navigation { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: navigation } DIV.navigation { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: navigation } P.header { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 9.5pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: header } LI.header { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 9.5pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: header } DIV.header { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 9.5pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: header } P.subheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: sub_header } LI.subheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: sub_header } DIV.subheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: sub_header } P.faqheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: faq_header } LI.faqheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: faq_header } DIV.faqheader { FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: faq_header } P.breadcrumbs { FONT-STYLE: italic; FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: bread_crumbs } LI.breadcrumbs { FONT-STYLE: italic; FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: bread_crumbs } DIV.breadcrumbs { FONT-STYLE: italic; FONT-FAMILY: "Times New Roman","serif"; MARGIN-LEFT: 0in; FONT-SIZE: 12pt; MARGIN-RIGHT: 0in; mso-fareast-font-family: "Times New Roman"; mso-style-unhide: no; mso-pagination: widow-orphan; mso-fareast-theme-font: minor-fareast; mso-style-priority: 99; mso-style-noshow: yes; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-style-name: bread_crumbs } SPAN.breadcrumbs1 { FONT-STYLE: italic; mso-style-unhide: no; mso-style-name: bread_crumbs1 } SPAN.subheader1 { FONT-WEIGHT: bold; mso-style-unhide: no; mso-style-name: sub_header1; mso-ansi-font-size: 8.5pt; mso-bidi-font-size: 8.5pt } SPAN.GramE { mso-style-name: ""; mso-gram-e: yes } .MsoChpDefault { FONT-SIZE: 10pt; mso-style-type: export-only; mso-ansi-font-size: 10.0pt; mso-bidi-font-size: 10.0pt; mso-default-props: yes } DIV.WordSection1 { page: WordSection1 } OL { MARGIN-BOTTOM: 0in } UL { MARGIN-BOTTOM: 0in } </STYLE> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="6146"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--></HEAD> <BODY style="tab-interval: .5in" lang=EN-US vLink=#0033ff link=#0033ff> <DIV class=WordSection1> <DIV> <TABLE style="BORDER-BOTTOM: #666666 1pt solid; BORDER-LEFT: #666666 1pt solid; WIDTH: 100%; BACKGROUND: #eaeaea; BORDER-TOP: #666666 1pt solid; BORDER-RIGHT: #666666 1pt solid; mso-cellspacing: 0in; mso-border-alt: solid #666666 .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 3.0pt 3.0pt 3.0pt 3.0pt" class=MsoNormalTable border=1 cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes"> <TD style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 1.8pt; WIDTH: 33%; PADDING-RIGHT: 3pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 3pt" width="33%"> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html">Table of Contents</A><o:p></o:p></SPAN></P></TD> <TD style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 1.8pt; WIDTH: 33%; PADDING-RIGHT: 3pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 3pt" width="33%"> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/33_Online%20Help_Glossary.html">Online Glossary</A><o:p></o:p></SPAN></P></TD> <TD style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 1.8pt; WIDTH: 33%; PADDING-RIGHT: 3pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 3pt" width="33%"> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/aProtectingYouOnline.html">Online Security</A><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE> <P class=MsoNormal><SPAN style="DISPLAY: none; FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-hide: all"><o:p>&nbsp;</o:p></SPAN></P> <TABLE style="WIDTH: 100%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in" class=MsoNormalTable border=0 cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <TD style="PADDING-BOTTOM: 4.2pt; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; PADDING-TOP: 4.2pt"> <DIV> <P class=MsoNormal><B><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Online Banking Help<o:p></o:p></SPAN></B></P></DIV></TD></TR> <TR style="mso-yfti-irow: 1"> <TD style="PADDING-BOTTOM: 4.2pt; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; PADDING-TOP: 4.2pt"> <P class=MsoNormal><SPAN class=breadcrumbs1><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Table of Contents</SPAN></SPAN><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p></o:p></SPAN></P></TD></TR> <TR style="mso-yfti-irow: 2"> <TD style="PADDING-BOTTOM: 4.2pt; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; PADDING-TOP: 4.2pt"> <P class=MsoNormal><SPAN class=subheader1><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Accounts</SPAN></SPAN><A id=account_overview name=account_overview></A><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> <o:p></o:p></SPAN></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">I need help with& </SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#General">Logging in or Signing off</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help with online navigation, first time login, forgotten login or password, registering your computer, signing off and using online help. <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#Accounts">Accounts</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help with account overview, history, online activity and online statements. <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#Transactions">Transactions</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help with transfers, creating and managing recurring transactions and previewing transactions. <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#Services">Services</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help for secure messages, address changes, check reorders, stop payments and other services. <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#Preferences">Preferences</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help setting and managing account, security and delivery preferences. Also includes help for subsidiary company management, setting up users and user rights, and help setting up mobile services and preferences. <o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l8 level1 lfo1" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#Commercial">Commercial Banking</A><o:p></o:p></SPAN> </LI></UL> <P style="TEXT-INDENT: -0.25in; MARGIN-LEFT: 1in; mso-add-space: auto; mso-list: l8 level2 lfo1" class=MsoListParagraph><![if !supportLists]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri"><SPAN style="mso-list: Ignore">-<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><![endif]><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Includes help for all commercial payments and services. <o:p></o:p></SPAN></P> <P class=MsoNormal><A id=General name=General></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">General</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l13 level1 lfo2; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/34_Online%20Help_UsingOnlineHelp.html">Page Review: Using Online Help</A><o:p></o:p></SPAN> <LI style="mso-list: l13 level1 lfo2; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/38_Online%20Help_Navigation.html">Page Review: Online Navigation</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A name=FirstTimeLogin></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">First Time Login FAQs:</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3701">This is my first time using this system and I have only been provided a login ID. What is the login process?</A><o:p></o:p></SPAN> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3702">This is my first time using this system, and I have been provided both a login ID and password. What is the login process?</A><o:p></o:p></SPAN> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3703">What if the password delivery contact information that is displayed is not accurate?</A> <o:p></o:p></SPAN> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3704">Can I add another contact number?</A><o:p></o:p></SPAN> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3705">What if I do not have access to the phone or e-mail account contacts listed?</A><o:p></o:p></SPAN> <LI style="mso-list: l7 level1 lfo3; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3706">Is the code I received by phone or e-mail my new password?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=ForgottenLoginIDPassword name=ForgottenLoginIDPassword></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Forgotten Login ID/Password FAQs:</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l15 level1 lfo4; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3707">I have forgotten my password and need to access my accounts. What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l15 level1 lfo4; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3708">Is the code I received by phone or e-mail my new password?</A><o:p></o:p></SPAN> <LI style="mso-list: l15 level1 lfo4; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3709">The system has warned me that one more unsuccessful login attempt will lock my account.&nbsp; What are my options?</A><o:p></o:p></SPAN> <LI style="mso-list: l15 level1 lfo4; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3710">I have been locked out of the system due to entering the wrong User ID or password too many times. How do I unlock my account?</A><o:p></o:p></SPAN> <LI style="mso-list: l15 level1 lfo4; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3711">Can I change my login ID and/or password?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=Registeringyourcomputer name=Registeringyourcomputer></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Registering your computer FAQs: </SPAN></STRONG></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3712">I have successfully logged in, but the system is now asking me to register my computer.&nbsp; What is the registration process?</A><o:p></o:p></SPAN> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3713">Why am I being required to register each computer I use to access online banking?</A><o:p></o:p></SPAN> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3714">I registered my computer during a previous login, but the system is asking me to register it again.&nbsp; Why?</A><o:p></o:p></SPAN> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3715">I have previously registered other computers, but the system is telling me that I have exceeded the allowed number of activations.&nbsp; What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3716">How do I remove the registration from a computer that is no longer mine?</A><o:p></o:p></SPAN> <LI style="mso-list: l2 level1 lfo5; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/37_Online%20Help_Login.html#faq3717">I registered for phishing protection but I don t see my phrase.&nbsp; What should I do?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=SigningOff name=SigningOff></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Signing Off</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l10 level1 lfo6; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/32_Online%20Help_Signoff.html#Sign_Off">Page Review: Signing Off</A><o:p></o:p></SPAN> <LI style="mso-list: l10 level1 lfo6; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/32_Online%20Help_Signoff.html#faq3201">What is the most secure way to sign off?</A><o:p></o:p></SPAN> <LI style="mso-list: l10 level1 lfo6; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/32_Online%20Help_Signoff.html#faq3202">What is defined as inactivity?</A><o:p></o:p></SPAN> <LI style="mso-list: l10 level1 lfo6; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/32_Online%20Help_Signoff.html#faq3203">What if I don t enter the correct password after a session time out?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=Accounts name=Accounts></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Accounts</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN><o:p></o:p></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l9 level1 lfo7; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A id=Account_Overview href="https://secure.onlineaccess1.com/BenefitOnline/help/1_Account_Overview.html">Page Review: Account Overview</A>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></SPAN> <LI style="mso-list: l9 level1 lfo7; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/1_Account_Overview.html#faq0101">Why are some of my account numbers highlighted and marked with an asterisk?</A><o:p></o:p></SPAN> <LI style="mso-list: l9 level1 lfo7; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/1_Account_Overview.html#faq0103">Can I nickname the accounts on this page?</A><o:p></o:p></SPAN> <LI style="mso-list: l9 level1 lfo7; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/1_Account_Overview.html#faq0102">Can I remove or hide some accounts on this page?</A><o:p></o:p></SPAN> <LI style="mso-list: l9 level1 lfo7; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/1_Account_Overview.html#faq0104">Can I change the display order for my accounts?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html">Page Review: Account History</A><o:p></o:p></SPAN> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html#faq0201">How do I know how much history is available for an account?</A><o:p></o:p></SPAN> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html#faq0202">How much history displays by default for an account? Can I change the default amount?</A><o:p></o:p></SPAN> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html#faq0203">When I download my history to Quicken or QuickBooks, it doesn t launch the application automatically.&nbsp; Why?</A><o:p></o:p></SPAN> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html#faq0204">When I export my history, why doesn t the data display on the screen?</A><o:p></o:p></SPAN> <LI style="mso-list: l5 level1 lfo8; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/2_Online%20Help_AccountHistory.html#faq0205">How do I view check and other transaction images?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/3_Online%20Help_OnlineActivity.html">Page Review: Online Activity</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/3_Online%20Help_OnlineActivity.html#faq0201">How is the Online Activity page different from Account History?</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/3_Online%20Help_OnlineActivity.html#faq0202">What is a drafted transaction?</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/3_Online%20Help_OnlineActivity.html#faq0203">Can I see transactions from other users in my household or company?</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/3_Online%20Help_OnlineActivity.html#faq0204">What is a Tracking ID?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/4_Online%20Help_Statements.html">Page Review: Statements</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/4_Online%20Help_Statements.html#faq0201">Why <SPAN class=GramE>aren t all of my accounts in the account</SPAN> list drop-down?</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/4_Online%20Help_Statements.html#faq0202">I selected my account and clicked  View Statement , but nothing happened.&nbsp; Why?</A><o:p></o:p></SPAN> <LI style="mso-list: l3 level1 lfo9" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/4_Online%20Help_Statements.html#faq0203">Why would I choose to view my statement as an image versus a PDF?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=Transactions name=Transactions></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/44_Online%20Help_Dashboard.html#faq3601">Page Review: Dashboard</A> <o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/44_Online%20Help_Dashboard.html#faq3602">I don t have any Dashboard elements. What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/44_Online%20Help_Dashboard.html#faq3603">I would like to add more than six elements. What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/44_Online%20Help_Dashboard.html#Managing_Payment_Templates">I accidentally added a Dashboard element twice. How do I remove one?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoListParagraph><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Transactions</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/5_Online%20Help_FundsTransfer.html">Page Review: Funds Transfer</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/5_Online%20Help_FundsTransfer.html#faq0501">Can I transfer money to and from accounts I have at other financial institutions?</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/5_Online%20Help_FundsTransfer.html#faq0502">If I make a future-dated transfer, when will the transfer be processed and effective?</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/5_Online%20Help_FundsTransfer.html#faq0503">Where can I see my Funds Transfer activity?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/6_Online%20Help_CreateRecurring.html">Page Review: Creating Recurring Transactions</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/6_Online%20Help_CreateRecurring.html#faq0601">How do I cancel a single occurrence of a recurring transaction?</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/6_Online%20Help_CreateRecurring.html#faq0602">How do I cancel all occurrences of a recurring transaction?</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/6_Online%20Help_CreateRecurring.html#faq0603">Can I modify a recurring transaction?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/7_Online%20Help_ManageRecurring.html">Page Review: Manage Recurring Transactions</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/7_Online%20Help_ManageRecurring.html#faq0701">How do I cancel a single occurrence of a recurring transaction?</A><o:p></o:p></SPAN> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/7_Online%20Help_ManageRecurring.html#faq0702">Can I modify a recurring transaction?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l11 level1 lfo11" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A id=Services href="https://secure.onlineaccess1.com/BenefitOnline/help/22_Online%20Help_TransactionPreview.html">Page Review: Transaction Preview</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=Services name=Services></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Services</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/8_Online%20Help_Messages.html">Page Review: Secure Mailbox</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/8_Online%20Help_Messages.html#faq0801">How do I know if I have a message in my mailbox?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/8_Online%20Help_Messages.html#faq0802">Is the content of my message and any attachments sent securely?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/8_Online%20Help_Messages.html#faq0803">Can I see the messages I have sent?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/8_Online%20Help_Messages.html#faq0804">How long are messages kept in my mailbox?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/9_Online%20Help_AddressChange.html">Page Review: Address Change</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/9_Online%20Help_AddressChange.html#faq0901">Is my Change of Address request immediate?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/9_Online%20Help_AddressChange.html#faq0902">Will this affect the delivery of my statement and other mail?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/10_Online%20Help_StopPayment.html">Page Review: Stop Payment</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/10_Online%20Help_StopPayment.html#faq1001">What is a Stop Payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/10_Online%20Help_StopPayment.html#faq1002">Does a Stop Payment request guarantee that the payment will be stopped?</A> <o:p></o:p></SPAN></LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/11_Online%20Help_CheckReorder.html">Page Review: Check Reorder</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/11_Online%20Help_CheckReorder.html#faq1101">Can I change my check style?</A><o:p></o:p></SPAN> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/11_Online%20Help_CheckReorder.html#faq1102">Can I order checks for the first time?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l4 level1 lfo12" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A id=Preferences href="https://secure.onlineaccess1.com/BenefitOnline/help/12_Online%20Help_OtherServices.html">Page Review: Other Services</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><A id=Preferences name=Preferences></A><STRONG><o:p>&nbsp;</o:p></STRONG></P> <P class=MsoNormal><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Preferences</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"> </SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/13_Online%20Help_AccountPreferences.html">Page Review: Account Preferences</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html">Page Review: Alert Preferences</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1401">When are alerts delivered?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1402">Are alerts real-time?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1403">What is the difference in a phone notification versus an e-mail notification?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1404">What if I don t receive a phone alert?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1405">What if I don t receive an e-mail alert?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/14_Online%20Help_AlertPreferences.html#faq1406">Can I disable an alert without deleting it?</A> <o:p></o:p></SPAN></LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/15_Online%20Help_SecurityPreferences.html">Page Review: Security Preferences</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/15_Online%20Help_SecurityPreferences.html#faq1501">Why would I change my User ID or Password?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/15_Online%20Help_SecurityPreferences.html#faq1502">What is phishing?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/15_Online%20Help_SecurityPreferences.html#faq1503">Will I see my phishing phrase on all computers?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/15_Online%20Help_SecurityPreferences.html#faq1504">Why does my contact information appear partially blocked?</A> <o:p></o:p></SPAN></LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/16_Online%20Help_SubsidiaryPrefs.html">Page Review: Manage Subsidiaries</A> <o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/16_Online%20Help_SubsidiaryPrefs.html#faq1601">When would I need to add or use subsidiary companies?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/17_Online%20Help_UserPreferences.html">Page Review: User Preferences</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/17_Online%20Help_UserPreferences.html#faq1702">How will my user profile information be used?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/17_Online%20Help_UserPreferences.html#faq1703">How do I know I need to use the Standard User Interface?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/18_Online%20Help_ManageUsers.html">Page Review: Manage Users</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/18_Online%20Help_ManageUsers.html#faq1801">Why can t my new user see any accounts?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/18_Online%20Help_ManageUsers.html#faq1802">If I delete a user, will it delete their activity?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/18_Online%20Help_ManageUsers.html#faq1803">Can I edit a user?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/19_Online%20Help_UserRights.html">Page Review: User Rights</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/0_Online%20Help_TableOfContents.html#faq1901">What if I need to add a user?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html">Page Review: Mobile Preferences</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2001">What mobile devices are supported for mobile banking?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2002">What can I do via mobile banking?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2003">Do I need to set a different User ID and password for mobile banking?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2004">My user ID and password are long and make it difficult to logon to mobile.&nbsp; What can I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2005">What if I don t establish a mobile authorization code for mobile banking?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2006">I want to send a mobile authorization request, but no eligible approvers show up.&nbsp; Why?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2007">What happens if the eligible approver doesn t answer the call?&nbsp; Will the system try multiple times?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2008">What does it mean if I never get my requested approval notification e-mail?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2009">What if I send my authorization request to multiple people?&nbsp; Can they all approve it?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2010">If my supervisor is not currently available to approve a payment, can I schedule the request to be sent at a specific time?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/20_Online%20Help_MobilePreferences.html#faq2011">What is a Mobile Authorization Code, or MAC?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/21_Online%20Help_DeliveryPreferences.html">Page Review: Delivery Preferences</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/21_Online%20Help_DeliveryPreferences.html#faq2101">Why do you need a primary and alternate e-mail?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/21_Online%20Help_DeliveryPreferences.html#faq2102">Will I get a notification when my monthly statement is available?</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/21_Online%20Help_DeliveryPreferences.html#faq2103">Can I change my delivery preferences if I need to?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/46_Online%20Help_CustomSettings.html">Page Review: Custom Settings</A><o:p></o:p></SPAN> <LI style="mso-list: l1 level1 lfo13" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/46_Online%20Help_CustomSettings.html">If I change my theme, will it appear the next time that I log into my account?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <P class=MsoNormal><A id=Commercial name=Commercial></A><STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">Commercial Banking</SPAN></STRONG><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p></o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/31_Online%20Help_Commercial_MakingCommercialPayments.html">Page Review: Making Commercial Payments</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/23_Online%20Help_Commercial_ManageRecipients.html">Page Review: Manage Recipients</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/23_Online%20Help_Commercial_ManageRecipients.html#faq2301">Do I have to enter a recipient to use the system?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/23_Online%20Help_Commercial_ManageRecipients.html#faq2302">Can I upload a list of recipients and/or payments into the system?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/23_Online%20Help_Commercial_ManageRecipients.html#faq2303">What if I want the recipient to be sent an e-mail notification on some payments, but not others?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/23_Online%20Help_Commercial_ManageRecipients.html#faq2304">What is a payment template?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/36_Online%20Help_ManagingPaymentTemplates.html">Page Review: Managing Payment Templates</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/36_Online%20Help_ManagingPaymentTemplates.html#faq3601">If an existing account is no longer used on any payment to a recipient, will it still be kept in the system?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/36_Online%20Help_ManagingPaymentTemplates.html#faq3602">If I don t give template access to any users, will I be the only one with access to the template?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/36_Online%20Help_ManagingPaymentTemplates.html#faq3603">Are split payroll amounts automatically deducted from the primary payroll amount?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/36_Online%20Help_ManagingPaymentTemplates.html#faq3604">Why would I enter employee information on the template?&nbsp; Is that information sent as part of the payment?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/24_Online%20Help_Commercial_SinglePayment.html">Page Review: Making a Single ACH Payment</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/24_Online%20Help_Commercial_SinglePayment.html#faq2401">When will my account be debited to fund this payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/24_Online%20Help_Commercial_SinglePayment.html#faq2402">What if I pick a payment date that is a processing holiday?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/24_Online%20Help_Commercial_SinglePayment.html#faq2403">If I create a recurring transaction and one or more of the recurring payments are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/24_Online%20Help_Commercial_SinglePayment.html#faq2404">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/25_Online%20Help_Commercial_SingleReceipt.html">Page Review: Making a Single ACH Receipt</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/25_Online%20Help_Commercial_SingleReceipt.html#faq2501">When will my account be credited?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/25_Online%20Help_Commercial_SingleReceipt.html#faq2502">What if I pick a date that is a processing holiday?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/25_Online%20Help_Commercial_SingleReceipt.html#faq2503">If I create a recurring transaction and one or more of the recurring transactions are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/25_Online%20Help_Commercial_SingleReceipt.html#faq2504">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html">Page Review: Making Payroll Transactions</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2601">When will my account be debited to fund this payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2602">When will my employees be paid?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2603">What if I pick a payment date that is a processing holiday? </A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2604">If I create a recurring transaction and one or more of the recurring payments are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2605">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2606">I adjusted an amount, but got an error message telling me that the amount does not cover the splits.&nbsp; What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2607">Does the system automatically deduct the split amounts from the total payroll amount for a recipient?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2608">Why is the  Notify checkbox checked for some recipients, but not others?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2609">How are split payroll payments processed?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2610">I loaded my payroll batch but the amounts I am paying this pay period have changed.&nbsp; Do I need to update every payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2611">How do I send a pre-note to a recipient account?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/26_Online%20Help_Commercial_Payroll.html#faq2612">I tried to upload a payroll file, but it failed.&nbsp; Why?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html">Page Review: Making Batch ACH Payments</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2701">When will my account be debited to fund this payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2702">When will my recipients be paid?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq270">What if I pick a payment date that is a processing holiday? </A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2704">If I create a recurring transaction and one or more of the recurring payments are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2705">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2708">Why is the  Notify checkbox checked for some recipients, but not others?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/27_Online%20Help_Commercial_Payments.html#faq2711">How do I send a pre-note to a recipient account?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html">Page Review: Making Batch ACH Collections</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2801">When will my account be credited for these collections?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2802">When will my recipients be debited?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq280">What if I pick a payment date that is a processing holiday? </A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2804">If I create a recurring transaction and one or more of the recurring payments are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2805">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2808">Why is the  Notify checkbox checked for some recipients, but not others?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/28_Online%20Help_Commercial_Collections.html#faq2811">How do I send a pre-note to a recipient account?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/45_Online%20Help_Commercial_ACHPassThru.html#faq3601">Page Review: Submitting ACH Pass-Thru Files</A> <o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/45_Online%20Help_Commercial_ACHPassThru.html#faq3602">When should I use ACH Pass-Thru and not Payments or Collections?</A><o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/45_Online%20Help_Commercial_ACHPassThru.html#faq3603">There are some Standard Entry Class codes that the system does not take. What do I do?</A><o:p></o:p></SPAN> <LI style="mso-list: l6 level1 lfo10; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/45_Online%20Help_Commercial_ACHPassThru.html#Managing_Payment_Templates">Why does the system ask for a  Process Date instead of  Effective Date? </A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html">Page Review: Making Wire Transfers</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2901">When will my account be debited to fund this wire transfer?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2905">When will the beneficiary receive the payment? </A>&nbsp;<o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2902">What if I pick a payment date that is a processing holiday?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2903">If I create a recurring transaction and one or more of the recurring payments are on a processing holiday, what happens?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2904">What if I don t like the day to which the recurring transaction was moved?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/29_Online%20Help_Commercial_WireTransfer.html#faq2906">When might I need to use an intermediary financial institution?</A><o:p></o:p></SPAN> </LI></UL> <P style="MARGIN-LEFT: 0.5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/30_Online%20Help_Commercial_TaxPayment.html">Page Review: Making Tax Payments</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/30_Online%20Help_Commercial_TaxPayment.html#faq3001">When will my account be debited to fund this payment?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/30_Online%20Help_Commercial_TaxPayment.html#faq3002">When will my tax payment be made to the tax authority?</A><o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/30_Online%20Help_Commercial_TaxPayment.html#faq3003">What if I pick a payment date that is a processing holiday?</A> <o:p></o:p></SPAN> <LI style="mso-list: l0 level1 lfo14" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/30_Online%20Help_Commercial_TaxPayment.html#faq3004">Is there any registration required to pay via the online banking system?</A><o:p></o:p></SPAN> </LI></UL> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <UL style="MARGIN-TOP: 0in" type=disc> <LI style="mso-list: l12 level1 lfo17; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/47_Online%20Help_Commercial_SecurityCode.html">Page Review: Security Code</A><o:p></o:p></SPAN> <LI style="mso-list: l12 level1 lfo17; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/47_Online%20Help_Commercial_SecurityCode.html">What is a credential? What is a security code?</A> </SPAN><SPAN style="FONT-SIZE: 11pt"><o:p></o:p></SPAN> <LI style="mso-list: l12 level1 lfo17; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin"><A href="https://secure.onlineaccess1.com/BenefitOnline/help/47_Online%20Help_Commercial_SecurityCode.html">I entered a security code, but I got an error message. What do I do?</A></SPAN><SPAN class=subheader1><SPAN style="FONT-SIZE: 11pt; FONT-WEIGHT: normal"><o:p></o:p></SPAN></SPAN> </LI></UL> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P></TD></TR> <TR style="mso-yfti-irow: 3; mso-yfti-lastrow: yes"> <TD style="PADDING-BOTTOM: 4.2pt; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; PADDING-TOP: 4.2pt"> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">&nbsp; <o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE></DIV> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin"><o:p>&nbsp;</o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; FONT-SIZE: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin">© 2009 All Rights Reserved<o:p></o:p></SPAN></P></DIV></BODY></HTML>